Terms and Conditions

Terms & Conditions (a.k.a Legal lingo)

Aloha!

Hello there and welcome to reservo.my! Please read the Terms & Conditions and Privacy Policy before making any reservations on reservo.my. In the event you do not understand, please read it again. However, it you do not agree to these terms, please do not proceed with using reservo.my’s services.

The Reservo.my website and all content which appears on it (the “Website”) is owned and operated by Proficio Solutions Sdn. Bhd. (Company no:1040256-K).

This is the user agreement that governs your use of reservo.my and the provision of services provided by reservo.my.

General usage, modification & termination

Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.

We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Website terms at any time without further notice. If we do this, we will post the changes to these Website terms on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of the Website after any such changes constitutes your acceptance of the new Website terms. If you do not accept such changes, you should no longer access or use our Website. You should regularly check the Website to determine if there have been changes to these Website terms and to review such changes.

Intellectual Property

The reservo.my site and all content and material which appears on it) and all trade marks, logos and service marks and other business names, including, without limitation, the name, "ReservO.my", “ReservO” and all logos are copyrighted materials, protected by Malaysian and international copyright laws. The compilation of content on our web site is the exclusive property of Reservo.my and may not be used for any other purpose other than as set forth on the site. The services and information provided herein are solely for your own private use. You may not use the "ReservO" mark or any logos used in connection with the same without our prior written consent.

Linking us up

You may link to pages of our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. However, should you wish to link to our Website, you must only link to our homepage unless prior written consent is provided by us.

You must not establish a link from any website that is not owned by you. Our Website must not be framed or distributed on any other website. We reserve the right to withdraw linking permission without notice. The Website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (if any in force from time to time).

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you may be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.        

User Reviews & Scoring

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

Account Maintenance

You are required to sign up as a user prior making any reservations (either by way of registering directly on our Site or through your Facebook profile). By using this site, you represent that you will be responsible for maintaining your account and password and for restricting access to your computer. You also agree to be responsible for any and all activities that occur under your password or your account. Reservo.my will not be responsible for any loss or damage arising from your failure to comply with your responsibilities and obligations under these Terms of Use. By entering any information on this Site, you represent and warrant that: (i) you are at least 18 years of age; (ii) you are using your actual identity; (iii) you have provided only true, accurate, current and complete information; and (iv) you will maintain and promptly update the information that you provide to keep it true, accurate, current and complete

 

Promotions
From time to time merchants on Reservo.my may offer special promotions, contests and/or sweepstakes intended to provide you an incentive to purchase services or to encourage you to get others to do so. The promotions are created solely by the merchants and reservo.my shall not be held accountable and responsible if any depute arises. It is solely the responsibility between both the users and merchant to resolve any disputes.

 

Refunds

Booking pre-payment paid via ReservO is not refundable. You can reschedule your appointment at least 24 hours prior the pre-book time. If you are arrive later than 15 minutes of your reserved appointment, the merchant reserves the rights to (1) cancel your appointment without refunding the pre-payment and/or shorten the appointment period. However, ReservO does review all refund request on a case by case basis.

 

Privacy

Please review our Privacy Policy to understand our uses and practices about how we use and collect information from users of our Sites.

 

Governing Law And Dispute Resolution

The Site is controlled by Reservo.my from Kuala Lumpur, Malaysia. This Agreement, your use of the Site, and all related matters are governed solely by Malaysian laws, excluding any rules of private international law or the conflict of laws that would lead to the application of any other laws.

Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be settled by arbitration administered by the Kuala Lumpur Regional Centre for Arbitration (the “KLRCA”), in accordance with the procedures of the KLRCA Rules of Arbitration, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The arbitration will be before a single arbitrator. The place of arbitration will be Kuala Lumpur, Malaysia.

Notwithstanding the foregoing, you or Reservo.my may seek injunctive relief from an appropriate court located in Kuala Lumpur, Malaysia prior to or during the arbitration.

Any claim or cause of action you may have arising from, connected with, or relating to your use of the Site, this Agreement, or any related matters must be commenced within six (6) months after the claim or cause of action arises, after which time the claim or cause of action is forever barred, regardless of any statute or law to the contrary.

                       

Limitations Of Liability

YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS TO DISCONTINUE YOUR USE OF RESERVO.MY.  IN NO EVENT SHALL OUR LIABILITY, OR THE LIABILITY OF OUR AFFILIATES, OFFICERS, DIRECTORS, AGENTS, VENDORS, OR SUPPLIERS, FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SITE AND SERVICES EXCEED THE TOTAL AMOUNT OF FEES THAT YOU PAID US DURING THE PREVIOUS ONE-YEAR PERIOD FOR THE SPECIFIC SERVICE AT ISSUE. WE, OUR AFFILIATES, OFFICERS, DIRECTORS, AND MERCHANTS, SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF, INABILITY TO USE, OR RELIANCE UPON THE SITE AND SERVICES. THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IF ANY JURISDICTION DOES NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTION, OUR LIABILITY, AND THE LIABILITY OF OUR AFFILIATES, OFFICERS, DIRECTORS, AGENTS, VENDORS, AND SUPPLIERS, SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

Indemnity

You agree to indemnify and hold harmless Reservo.my, its parent company, officers, directors, employees and agents from and against any and all claims, losses, obligations, liabilities, costs or debt, and expenses, including attorneys’ fees, arising out of your use of the Site, including but not limited to your violation of this Agreement.

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Entire Agreement, Changes To This Agreement And Waivers

These Terms of Service, together with the Privacy Policy and any other legal notices published by Reservo.my on the site, shall constitute the entire agreement between you and Reservo.my concerning Reservo.my. Reservo.my may, in its discretion, change, supplement or amend this Agreement as it relates to your future use of the Web Site from time to time, for any reason, and without any prior notice or liability to you or any other person. You may not change, supplement, or amend this Agreement in any manner. Your use of the Site and Services after any modifications to the Agreement indicates that you agree to such modified Agreement. Any changes to this Agreement (other than as set forth in this paragraph) or waiver of Reservo.my’s rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of an officer of Reservo.my. No purported waiver or modification of this Agreement by Reservo.my via telephonic or email communications shall be valid.